This Privacy Policy explains in full detail how batpro collects, processes, stores, protects, and in limited circumstances shares the personal data of its registered users. We are committed to handling every Pakistani player's data with care, transparency, and strict security — and this document is our formal commitment to that obligation.
Before reading the full policy, these six points represent the essence of batpro's privacy approach. Full legal detail for each is provided in the numbered sections below.
batpro collects personal data only to the extent strictly necessary to operate the platform, verify your identity, process payments in PKR, and comply with applicable anti-money laundering obligations. We do not collect data speculatively.
Every batpro user has the right to request a copy of the personal data we hold about them, and to request corrections where that data is inaccurate. These requests are handled at no charge and within thirty days of receipt.
All personal data transmitted between your device and batpro's servers is encrypted using 256-bit SSL/TLS. Stored data is protected through industry-standard encryption, access controls, and regular third-party security audits.
batpro does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data is shared only with service providers essential to batpro's operations, under strict contractual confidentiality obligations.
Subject to our legal retention obligations — which require us to retain certain transaction records under applicable anti-money laundering law — you may request the deletion of your personal data from batpro's systems. Requests are processed within thirty days.
This Privacy Policy provides a complete account of every category of personal data batpro collects, every purpose for which it is used, every party with whom it may be shared, and the retention period for each category. There are no hidden data practices.
This Privacy Policy ("Policy") is issued by batpro ("we," "us," "our"), the operator of the online casino and sports betting platform accessible at batpro.one. This Policy applies to all personal data collected from individuals ("you," "User," "Player") who access, register on, or interact with the batpro platform in any capacity — whether as a registered account holder or as a visitor browsing the platform without registration.
This Policy should be read alongside batpro's Terms & Conditions and Responsible Gaming Policy, each of which are published on this website and incorporated by reference into this Policy. By registering an account or continuing to use the batpro platform, you acknowledge that you have read and understood this Policy in its entirety.
batpro is committed to protecting the personal data of all users, including Pakistani players whose data is processed in connection with PKR-denominated accounts, JazzCash and EasyPaisa payment processing, and CNIC-based KYC verification. This Policy is designed to reflect that commitment in specific, practical, and enforceable terms.
For the purposes of this Privacy Policy, batpro — the operator of the platform accessible at batpro.one — acts as the data controller in respect of all personal data collected from registered users and platform visitors. As data controller, batpro determines the purposes for which your personal data is processed and the manner in which that processing is conducted.
Where batpro engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or game studio platforms — those providers act as data processors under contractual arrangements that impose obligations equivalent to those applicable to batpro as data controller. batpro remains responsible for the lawfulness of processing conducted by its data processors.
For all privacy-related enquiries, data access requests, and data deletion requests, Users may contact batpro's designated data protection contact via the email address provided in Section 15 of this Policy.
batpro collects personal data from Users across several categories, as described in the table below. Data is collected either directly from Users (at registration, during KYC, when making deposits or withdrawals, or when contacting support) or automatically during platform use.
| Category | Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, CNIC images (front and back), selfie photograph | Registration form; KYC submission |
| Contact Data | Mobile number (Pakistani format), email address | Registration form |
| Financial Data | JazzCash account number, EasyPaisa account number, bank account details (HBL/UBL/Meezan/Allied), USDT wallet address, SadaPay details, deposit and withdrawal history, PKR balance records | Payment flow; transaction processing |
| Gaming & Betting Data | Game session history, bet records, wagering amounts, win/loss records, bonus claim and wagering history | Automatic — platform usage |
| Technical Data | IP address, device type and model, browser type and version, operating system, screen resolution, session timestamps, login history | Automatic — server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content and resolution records | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit/loss limit configurations, cool-off period activation records, problem gambling self-assessment responses | Account settings; responsible gaming tool usage |
batpro processes personal data only for clearly defined, legitimate purposes. The primary purposes for which each category of data is used are as follows:
Identity, contact, and financial data are used to create and manage your batpro account, process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and other accepted payment methods, and to deliver the casino and sports betting services you have contracted for through account registration.
Identity data — including your CNIC number, CNIC images, and selfie photograph — is processed for the purpose of fulfilling batpro's mandatory Know Your Customer obligations. This processing is required for batpro to operate lawfully as an online gaming platform and to comply with applicable anti-money laundering regulations.
Technical data (IP addresses, device fingerprints, login history) and gaming data are analysed to detect and prevent fraudulent activity, bonus abuse, multi-account violations, and unauthorised access attempts. This processing protects both individual Users and the integrity of the batpro platform.
Responsible gaming data — including self-exclusion records, limit configurations, and gaming pattern data — is processed to enable batpro to identify potential problem gambling behaviour, enforce User-requested restrictions, and comply with responsible gaming obligations. This processing is conducted in the direct interest of User welfare.
Communications data is processed to respond to support requests, resolve complaints, and maintain service records. Support records are retained for a period necessary to handle ongoing or potential future disputes.
Where you have expressly opted in to receive promotional communications from batpro, contact data may be used to send you information about bonuses, promotions, and new games. See Section 13 for full details and opt-out instructions.
batpro processes personal data under one or more of the following legal bases, depending on the specific processing activity:
batpro does not sell, rent, or trade personal data to third parties for advertising or commercial purposes. Personal data is shared with third parties only in the following limited circumstances:
batpro engages contracted service providers to perform specific functions on its behalf, including payment processing (JazzCash, EasyPaisa, HBL, UBL integrations), KYC verification services, game studio platforms (Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, and others), customer support software providers, and cloud infrastructure providers. Each provider is bound by contractual data processing agreements that prohibit use of batpro user data for any purpose beyond the contracted service.
batpro may be required to disclose personal data to law enforcement authorities, financial intelligence units, regulatory bodies, or courts in response to lawful orders, subpoenas, or other legal requirements. batpro will not disclose more data than is strictly required to satisfy the legal obligation in question.
In the event of a merger, acquisition, or sale of all or substantially all of batpro's assets, personal data held by batpro may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer in advance where reasonably practicable.
The batpro platform uses cookies and similar tracking technologies to ensure the proper functioning of the platform, maintain your logged-in session state, remember your language and display preferences, and analyse aggregated usage patterns to improve platform performance.
batpro does not use third-party advertising cookies or serve behavioural advertising on the platform. You may configure your browser to block or delete cookies, though doing so may impair platform functionality, including the ability to remain logged in.
batpro implements a layered approach to data security that includes the following technical and organisational measures:
batpro retains personal data for the periods set out below, after which data is securely deleted or anonymised unless retention is required by applicable law:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Financial records legal requirement |
| KYC Documentation | 5 years after account closure | AML/KYC regulatory obligation |
| Gaming & Betting History | Duration of account + 2 years after closure | Dispute resolution; responsible gaming |
| Support Communications | 3 years from last interaction | Complaint handling; dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of lawful processing |
| Technical / Server Logs | 90 days (rolling) | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted from batpro's active systems. Backup copies are purged on a defined schedule consistent with batpro's data retention policy.
batpro's platform infrastructure and some of its third-party service providers are located outside Pakistan. As a result, your personal data may be transferred to, and processed in, countries other than Pakistan. This may include countries where data protection laws differ from those in Pakistan.
Where personal data is transferred to a third-party service provider located outside Pakistan, batpro implements appropriate safeguards to ensure that such transfers comply with applicable data protection principles. These safeguards include requiring service providers to maintain contractual commitments to data security and confidentiality standards equivalent to those applicable to batpro.
By registering an account on the batpro platform, you acknowledge and accept that your personal data may be transferred internationally as described in this section, subject to the protections described above.
Subject to applicable law and our legal retention obligations, batpro recognises the following rights in respect of your personal data:
To exercise any of the above rights, submit a written request to batpro via the contact information provided in Section 15. batpro will respond within thirty (30) days of receiving a valid request. batpro may request proof of identity before fulfilling a data rights request to prevent unauthorised disclosure of personal data.
The batpro platform is strictly intended for adults aged twenty-one (21) years and above. batpro does not knowingly collect, retain, or process personal data from individuals under the age of twenty-one. The mandatory CNIC-based KYC verification process is batpro's primary mechanism for ensuring compliance with this age restriction.
If batpro discovers or is notified that personal data has been submitted by or on behalf of an individual under the age of twenty-one, batpro will immediately close the associated account, delete the personal data submitted, and — where applicable — forfeit any deposits or winnings associated with the account in accordance with batpro's Terms & Conditions.
Parents and guardians who believe that a minor has registered an account on the batpro platform are encouraged to contact batpro's support team immediately via the contact information in Section 15.
batpro may send promotional communications — including information about bonuses, new game launches, PSL season promotions, and platform features — to registered users who have expressly opted in to receive such communications at the time of account registration or subsequently through their account settings.
batpro uses SMS (to Pakistani mobile numbers) and email as its primary marketing communication channels. batpro does not use unsolicited push notifications for marketing purposes.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent will be actioned within five (5) business days. Withdrawal does not affect your ability to continue using the batpro platform or your eligibility for promotions — it affects only the channels through which batpro may contact you about those promotions.
batpro reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the platform. The date of the most recent revision is displayed at the top of this document.
Where material changes are made to this Policy — particularly changes that affect the purposes for which your data is processed, the third parties with whom it is shared, or your rights as a data subject — batpro will provide advance notice to registered users via email or an in-platform notification prior to the changes taking effect.
Your continued use of the batpro platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with changes to this Policy, you should cease using the platform and contact batpro support to arrange account closure and, where applicable, a data deletion request.
For all privacy-related enquiries, data access requests, data rectification or deletion requests, and data breach reports, please contact batpro using the following details:
When submitting a data rights request, please include your registered mobile number or email address, the specific right you wish to exercise, and any relevant details that will help batpro identify and retrieve your data promptly. Proof of identity may be requested to protect against unauthorised access to another person's data.
Under batpro's Privacy Policy, every registered Pakistani player holds these five enforceable rights in relation to their personal data.
Request a complete copy of all personal data batpro holds about you — including gaming history, financial records, and KYC data. Fulfilled within 30 days at no charge.
Request correction of inaccurate or incomplete data held about you. Contact and preference data can typically be updated directly in your account settings.
Request deletion of your personal data, subject to our legal retention obligations under applicable AML regulations. Requests are processed within 30 days.
Object to processing based on legitimate interests — particularly for direct marketing. You can opt out of marketing communications at any time via account settings.
Where processing relies on your consent — such as marketing emails — you may withdraw that consent at any time without affecting your account access or platform eligibility.
batpro's support team handles all data rights requests — access, rectification, deletion, and more. Average first response under 5 minutes via live chat.